Hospitality & Technology: Trends for 2022
Consumer behavior has shifted dramatically in recent years as culture and technology grow. And because the hospitality industry is very competitive, it is vital to stay up with the latest technology developments and move with the times.
We listed these few hospitality technology trends to watch out for in the following year:
Securing Hospitality Insurance
In the hospitality industry, you can be held responsible for almost anything. A third party can claim that they were injured seriously or involved in a horrible situation that occurred on your premises. Hospitality insurance assures you that you’re all covered in the event of an unexpected claim.
Some great insurance programs offer a range of services for the hospitality industry, including but not limited to:
- General Liability
- Property Coverage
- Crime & Fidelity
- Business Income & Extra Expenses
- Equipment Breakdown
- Liquor Liability
- Environmental Liability
- Excess Liability
- Food Contamination
- Food Borne Illness
- Commercial Automobile
- Garagekeepers Liability
- Valet
- Employment Practices Liability
- Directors & Officers Liability
- Cyber Liability
- Special Events
- Terrorism Insurance
- Workers’ Compensation
Offering self-service options for customers
Hotel staff can cater better to guests who prefer more hands-on interaction with self-service technology, allowing them to better accommodate those who prefer more hands-on interaction.
The use of biometrics self-service for check-ins and check-outs is one example. Guests can register their fingerprints or facial features and utilize their identification to gain automatic access to rooms and other amenities they’ve reserved, eliminating the need for keys or cards.
Re-inventing hospitality property spaces
Another trend for the hospitality industry is closely considering the value of physical environments and figuring out how to get the most out of every nook and cranny.
To meet the increasing demand for a better work-life balance, hotels are creating flexible, creative areas that are fun and yet still practical. The helpful service provides desks and chairs with high-speed Internet access, office supplies, and a coffee break area.
Switching to a Cloud-Based System
The growth of cloud-based hotel software solutions has improved the hospitality industry in the recent decade. At first, switching to a cloud-based hotel software solution may appear daunting. Still, hoteliers are searching for better service and more integrated technological solutions.
Switching to cloud-based software can use the Internet to collect data, enhance functionality, and are cost-effective at the same time. Additionally, it allows business owners to focus on their clients and increase customer satisfaction.
Considering Smart Hotel Rooms
A rising number of hotel firms are adopting the smart hotel room concept since it may improve the experience of being in a hotel by enhancing the convenience factor.
A smart hotel room is controlled by electronic equipment, enabled by the Internet of Things. This internet connectivity and communication capacity allow devices to search for information and communicate with nearby gadgets. Voice-activated controls, for example, are virtual assistants that are not only smart but also have personalities that allow them to connect with visitors. Changing room conditions, requesting service, and setting reminders will be easier and more convenient.
Predicting technical problems with gadgets and performing quick repairs becomes easier as well. Therefore, hotels can respond quickly so that maintenance does not negatively affect customer experience. Detecting performance issues before they become severe will also allow repair work or equipment replacement to be carried out.
Conclusion
Hotels understand that keeping up with the newest technology developments is critical for improving the customer experience and internal procedures. As the hospitality industry recovers and customer numbers increase, operators who embrace enhancing their operations and prioritize strategies over temporary solutions will do their best in their businesses.
About Daniels Insurance, Inc.
At Daniels Insurance, Inc., we have a unique understanding of the risks that businesses like yours face on a regular basis. With the backing of our comprehensive coverages and our dedication to customer service and quick claims resolution, your business will be fully protected. For more information, contact us today at (855) 565-7616.